Eligibility
Customers must provide valid identification before renting equipment.
Accepted identification may include:
- Ghana Card
- Passport
- Driver's Licence (where accepted)
Additional verification may be required.
Security Deposit
A refundable security deposit is required before equipment is released. The deposit amount depends on the equipment.
Deposits are refunded after inspection if:
- the equipment is returned on time;
- no damage has occurred beyond normal wear;
- all accessories are returned.
Repair costs, missing items, cleaning fees, or late charges may be deducted where applicable.
Rental Period
Rental periods may be:
- Daily
- Weekly
- Monthly
Rental extensions are subject to equipment availability.
Equipment Collection & Delivery
Customers may:
- collect equipment from an agreed location; or
- request delivery for an additional transportation fee.
Delivery availability depends on location. See the Delivery & Pickup Policy.
Customer Responsibilities
Customers agree to:
- use equipment safely;
- follow operating instructions;
- prevent theft or misuse;
- report breakdowns immediately;
- return equipment clean and complete.
Equipment must not be sub-rented without written permission.
Damage & Loss
Customers are responsible for damage caused by misuse, negligence, theft, or unauthorized modifications. Normal wear and tear is excluded.
Late Returns
Late returns may incur additional rental charges. Failure to communicate delays may result in further penalties or legal recovery procedures.
Cancellations
Cancellation terms depend on booking status. Refunds may be reduced where transportation or preparation costs have already been incurred. Once a booking is paid, please contact us to cancel so we can arrange your refund.
Your Rental Agreement
Each rental is also covered by a rental agreement you review and sign in the app or on the website before paying. Where the agreement and these terms differ, the signed agreement applies to that rental.