Ahenkora Infra respects your privacy. This policy explains what we collect when you use our website and app, why, and how it is protected. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).
What We Collect
- Account details: your name, phone number and email address.
- Identity verification: a photo of your ID document, its number and expiry date, and a live selfie. Your phone or browser checks that the selfie matches the ID photo; the result is saved with your submission, and a member of our team makes the final decision.
- Bookings: the equipment, dates, your delivery address and the map pin you choose, and any notes you send us.
- Rental agreements: the address and details you give when signing, your signature, and the time and device you signed from.
- Payments: amounts, dates and a payment reference. Card and Mobile Money details are entered with Paystack and are never seen or stored by us.
- Messages you send us in the app or on the website, and any photos you attach.
- Equipment location: selected machines carry a GPS tracker while on rent. See the GPS Tracking Notice.
Why We Use It
- to verify who you are before releasing valuable equipment;
- to process, deliver and collect your bookings;
- to take payments, hold deposits and make refunds;
- to prepare and keep your rental agreement;
- to contact you about your bookings;
- to protect our equipment and prevent fraud;
- to meet our legal and accounting duties.
We do not sell your personal information, and we do not use it for advertising.
Who We Share It With
Only service providers that help us run Ahenkora Infra, and only what they need:
- Paystack, to process payments and refunds;
- our secure database and file hosting provider;
- our email provider, to send booking and payment emails;
- map providers, to show and price delivery locations.
We may also share information where the law requires it, or where it is reasonably necessary to recover equipment or resolve a dispute.
How Long We Keep It
We keep your information for as long as your account is active and as long as needed afterwards for our legal, accounting and dispute-resolution duties. Identity documents are kept only as long as they are needed for verification and those duties.
Your Choices
You can see and update your name, phone number and address in your account. You can ask us for a copy of the personal information we hold about you, or to correct it. Contact us and we will help.
You can delete your account yourself at any time, in the app (Account, then Delete account) or on the website (Your profile, then Delete account). That removes your profile, photo, ID documents, selfie and messages for good. We keep past bookings, payments and signed rental agreements, without your contact details, because the law requires us to. How deleting works.
Security
Identity documents, signatures, agreements and damage photos are stored privately and are only visible to you and to the members of our team who need them. Access to our systems is protected and limited by role.